Website fixes
A contact form stops sending, a link breaks or the checkout fails on a phone. Send the page link and the steps that trigger the problem so we can investigate.
Website Support & Maintenance Without the runaround.
Fix website issues, keep your site updated and get help with improvements. An Australian project manager coordinates the work, and your prepaid hours don't expire.
Existing client? Open a support ticket
Choose your prepaid support hours
Compare development support blocks and tell us what you need. We’ll confirm the scope, current pricing and payment arrangements with you before work starts.
Unused hours never expire. Your project manager tracks each task and the time used.
Unsure how many hours? Request a callbackEnquire about support hours
All prices are in Australian dollars and include GST.
- Enquire about 10 hours$133.00/hr · $1,330.00 total
- Enquire about 20 hours$126.00/hr · $2,520.00 total
- Enquire about 30 hours$119.00/hr · $3,570.00 total
- Enquire about 40 hours$108.50/hr · $4,340.00 total
- Enquire about 50 hours$105.00/hr · $5,250.00 total
- Enquire about 60 hours$102.20/hr · $6,132.00 total
- Enquire about 80 hours$101.50/hr · $8,120.00 total
- Enquire about 100 hours$98.00/hr · $9,800.00 total
Send an enquiry and we’ll help you choose a suitable block. No payment is taken through this form.
What we can help with
Content and software updates
Refresh page copy, images or products. We can also scope security patches and updates for your application, theme or extensions.
Speed improvements
Show us the page that feels slow and the device you use. We can investigate heavy images, scripts or a sluggish storefront and prioritise the changes.
Explore speed and performanceOngoing maintenance
Keep a list of small fixes and future updates. Your project manager helps prioritise the work, records the hours used and keeps the remaining balance available.
How support works
See how we prioritise and track work
Send your task list
Send your website, the changes you need and any deadlines in your enquiry. We’ll help you choose hours and confirm the scope and pricing before work starts.
Agree on priorities
Your Australian project manager organises the work, with a second manager as backup. Urgent or critical issues take priority.
Track the work
Tasks, time and costs are recorded in the project system. Your unused hours stay available for your next request.
Auswax on our support
“Aussie Websites' unwavering support for our Magento and WordPress sites over a decade has been consistently excellent. Highly recommended!”
Support hours:
Common questions
What can I use support hours for?
Use prepaid time for application upgrades, website fixes, content changes and speed improvements.
Who manages the work?
An Australian project manager coordinates the work, with a second project manager as backup.
Can you help me choose a block?
Yes. Send us your tasks in priority order, along with any deadlines. We can scope the work with you before you choose how many hours to buy.
How do I confirm the price for a support block?
The displayed prices include the standard bulk rate and GST. Send an enquiry with your preferred block and task list. Our team will confirm the scope, current pricing and payment arrangements before you decide.
Do unused hours expire?
No. You can keep unused hours for the next time your site needs work.
How do you track my hours?
Your project manager records the time and cost for each task in the project system.
What does priority service mean?
Urgent or critical issues take priority. When you report a problem, tell us what’s affected so we can prioritise the work.
Where do I ask about website security or backups?
Choose Website maintenance in the quote form and select Security or malware help, or Backups or recovery. Tell us which website is affected and what you need help with so we can review the scope.