Keep up with software updates
Agree who checks compatibility, tests changes and approves each release.
Application maintenance and support
Keep your existing application working through updates, bug fixes and releases with an agreed support scope.
Working with Australian businesses since 2004
Which systems need ongoing care?
Sort a backlog of recurring bugs
Separate reproducible faults from larger development requests.
Keep connected systems in step
Check what happens to orders, data or bookings when an integration changes.
Worked example
Check an order transfer before releasing an update
An update to a store extension can affect the order data sent to a warehouse. A representative test order gives both teams something concrete to check.
- Before release
- Place a test order in staging
- Warehouse handoff
- Match the item, quantity and delivery details
- Approval
- Record the result and the recovery steps.
The custom app Aussie Websites built for us is as per quoted and on time! Maintenance and hosting services also satisfied my price and timelines.
Maintenance, integrations and release responsibilities
Planned software maintenance
Review supported software, licences and update requirements. Agree staging, backups and recovery responsibilities.
Bug triage and a useful backlog
Record how to reproduce each issue, who it affects and the priority your team assigns it.
Checks for agreed integrations
Identify the integrations covered and the checks that will show whether data moves correctly.
Controlled releases and handover
Agree release approvals, change records and handover. Major development, emergency response and extra hours require an agreed scope.
From application review to the support backlog
Review the application and access
Share the platform, current concerns, existing support arrangements and deployment information. We assess whether the system is supportable and what access, licences or initial stabilisation work is needed before an ongoing care agreement can start.
Agree coverage and a work allowance
Define included maintenance, checks, reporting, approval contacts and working arrangements in a quote. Response expectations, any included hours and exclusions are agreed for that application; major development and additional work require separate approval.
Maintain, release and review
Work through the agreed priorities, test approved changes and keep a clear activity record. Review recurring issues and the backlog with your team so the next period's work reflects current risks and business needs.
Application Care questions
Can you take over an application built by another developer?
We can assess it first. Support depends on the technology, code access, documentation, versions and condition of the system. The review may identify a prerequisite upgrade or separate repair project; we confirm the supported scope before promising ongoing maintenance.
How does this differ from VM server management?
Managed Server covers infrastructure tasks such as operating-system maintenance and core server services. Application Care addresses the website or application running on it. Hosting, server management and application work have separate scopes, so one should not be assumed to include the others.
Should I choose Application Care, the Developer Pack or block hours?
The hosting Developer Pack provides two developer hours per month with no rollover. Existing prepaid website support blocks are a separate tracked balance with no expiry. Application Care is quoted around an ongoing maintenance scope. We help you choose an arrangement and avoid overlapping allowances.
Does care include every fix or an emergency response guarantee?
No. Included tasks, work allowances and response arrangements are set out in the quote. Additional development, substantial incidents and work outside coverage require assessment and approval. Tell us the impact of an urgent issue so we can confirm availability and the appropriate next step.
Get an application care quote
Tell us which application you run, who maintains it today and which fault or update needs attention first. We’ll review your brief and confirm the scope and costs with you.